• 3e786a7861251115dc7850bbd8023af
  • 500x500zuling

FAQs

IMG_2025(20200721-174811)1
Are you a manufacturer or trading company?

We are a Professional OEM/ODM manufacturer  which has specialized in led display industry for more than 23 years.

How does your factory do regarding quality control?

Quality is priority.Brighter people always attach great importance to quality controlling from the very beginning to the very end. We focus on every detail, Our factory has gained ISO9001, ISO14001, CE, RoHS, FCC authentication.

What is your MOQ?

Any quantity is acceptable for your order. And the price is negotiable for large quantity.

When will you make the delivery?

We can make the delivery within 3-5 working days for the led modules and 7-12days for the led finished screen according to the size and quantities of your order.

How long is the warranty?

The standard warranty is 1 year. It could be longer upon request.

Do you provide any free spare parts in each order?

Yes, a certain amount of spare parts will be provided for free, spare parts including module, power cable,signal cable, LED lamp, IC, mask, power supply, receiving card, etc.

What technical supports can you offer?

We provide all kinds of technology trainings for free, including the operation and maintenance training of the LED screens in our factory. we can send an engineer team to the country of the customer to instruct the installation.

FAQ

 

Q1. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than

Q3. Do you have any MOQ limit for led light order?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for led light?

A: Firstly, let us know your requirements or application.

Secondly, we quote according to your requirements or our suggestions.

Thirdly customer confirms the samples and places deposit for formal order.

Fourthly We arrange the production.

Q6. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2-5 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, our products are produced in strict quality control system and the defective rate will be less

than 0.2%.

Secondly, during the guarantee period, we will send new lights with new order for small quantity. For

defective batch products, we will repair them and resend them to you or we can discuss the solution

including re-call according to real situation.

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